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M-Tech Forms Alliance with Peregrine Systems® to Deliver a Total Service Desk Password Management Solution

July 25, 2000

Integration of P-Synch and ServiceCenter® simplifies service desk management with integrated password reset and automation of password-related service tickets

Mercury Information Technologies Inc. (M-Tech), the industry leader in password management software technology, today announced an alliance with Peregrine Systems, Inc. (NASDAQ: PRGN), the leading provider of Infrastructure Management software and e-Infrastructure solutions, and the immediate availability of the P-Synch and ServiceCenter integrated solution. Under the terms of the alliance, P-Synch, M-Tech's password management solution, interfaces with Peregrine Systems ServiceCenter™ to provide end-users and support staff with a single interface for changing, resetting and synchronizing passwords across all platforms and systems.

ServiceCenter is a consolidated service desk solution designed to help organizations improve the control of their IT infrastructure and make better business decisions about their service requirements. ServiceCenter makes IT organizations more effective at diagnosing and solving infrastructure problems and managing change to improve reliability and the costs associated with these activities.

"The seamless integration of P-Synch and ServiceCenter provides a total solution for both reducing password related help desk calls and streamlining the work flow of the remaining incidents," said M-Tech's director of engineering, Idan Shoham. "Our joint customers will see immediate return on investment and increased organizational productivity."

The interface between P-Synch and ServiceCenter automatically creates new service-related call records, updates and closes existing call records and keeps track of all password related incidents including end-user self-service events. This integrated solution eliminates redundant data entry, streamlines the password problem resolution process and provides management with effective call and problem statistics.

Industry analysts report that up to 40% of all problem calls to a corporate service desk are password related. P-Synch reduces the password related call volume by at least 85%. Further, it empowers first-level help desk personnel to resolve remaining password management calls to less than 5 minutes.

"Password management has been identified as a main concern of many Peregrine Systems current and prospective customers," said Bill Keyworth, vice president of product marketing for Peregrine Systems. "The integration of P-Synch with Peregrine Systems ServiceCenter provides our joint customers the ability to realize time and money savings while maintaining an accurate record of password related support calls."

About Peregrine Systems

Peregrine Systems is the leading provider of Employee Self Service, Infrastructure Management and e-Business connectivity solutions that help ensure the reliability, productivity and cost-effectiveness of organizational infrastructure. Peregrine Systems provides Infrastructure Management solutions to organizations that permit them to manage the availability and cost of their technology, facilities and transportation infrastructure. Peregrine Systems also provides Get.It!™ Employee Self Service Weblications™ to allow any employee in the organization to get what they need to get their job done. By integrating Employee Self Service Weblications, such as e-Procurement, with total life-cycle Infrastructure Management and e-Business transaction exchange, Peregrine Systems solutions empower organizations to make better and faster business decisions. In a world moving toward 24-hour global commerce, Infrastructure Management coupled with Employee Self Service and e-Business transaction exchange is a key to competitive success.

Founded in 1981, Peregrine Systems is headquartered in San Diego, California with offices throughout the United States as well as in the United Kingdom, Belgium, Brazil, Canada, France, Germany, Denmark, Italy, Japan, Netherlands, Sweden, Australia and Singapore. Peregrine Systems also has alliance partners and distributors located throughout these regions and in Latin America. More information on Peregrine Systems is available on the World Wide Web at

About M-Tech

M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit:

P-Synch reduces or eliminates password problems with user self-service password resets, which direct problems away from the help desk, and with help desk password resets, which streamline the problem resolution process. More information on P-Synch is available on the World Wide Web at Contact M-Tech at 1.403.233.0740 or e-mail:


Peregrine Systems and ServiceCenter are registered trademarks and Peregrine Systems ServiceCenter, Get.It! and Weblications are trademarks of Peregrine Systems, Inc. All other trademarks are the property of the respective owners.

Phone: 1.403.233.0740
Fax: 1.403.233.0725