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IP Globalnet and M-Tech Mercury Information Technology, Inc. announce strategic partnership.

P-Synch, password management completes IP Globalnet's total e-Contact Solution

December 12, 2000
Zaventem - Belgium, Calgary - Canada

IP Globalnet and M-Tech Mercury Information Technology Inc. today announced that IP Globalnet will be the exclusive partner of M-Tech in the Benelux, France and Germany. M-Tech's cutting-edge total password management system, P-Synch, will be integrated into IP Globalnet's total e-Contact Solution. IP Globalnet is prominent in electronic contact management or e-Contact management. M-Tech is the industry leader in password management software technology.

IP Globalnet offers its customers a total e-Contact Solution, consisting of self-healing software, support centers, e-mail management, knowledge management, security software and business intelligence tools. This partnership combines IP Globalnet's integrated solution with M-Tech's password management solution, P-Synch. Industry analysts report that up to 40% of all problem calls to a corporate support desk are password-related. Companies that use P-Synch have reduced the password-related support volume by at least 85%. Remaining password related calls are resolved by a front line help desk operator in a few minutes.

"More and more computer users have access to different systems, using different passwords," explains Walter Janssens, Director of Business Development for IP Globalnet. "We believe that many companies have identified password management as one of their top concerns because their users - and support desk - experience a large number of problems, such as forgetting passwords or using 'easy to guess' passwords. P-Synch is a secure and cost-saving solution that manages all different passwords across all platforms". He concludes: "By partnering with M-Tech, IP Globalnet has the ability to offer a unique total e-Contact Solution".

"Many companies have already used P-Synch to significantly reduce the number of password related calls to their corporate help desk while at the same time improve network security," explains Jamey Miles, Business Development Manager for M-Tech. "We have partnered with IP Globalnet as we feel that P-Synch is a very good fit with IP Globalnet's total e-Contact Solution, and that many European companies will benefit from this complete offering."

About IP-Globalnet

IP Globalnet is prominent in electronic contact management or e-Contact management. IP Globalnet uses high level services and advanced technology to manage and improve every contact between a business and its customers, suppliers or other business partners. The company provides a wide range of offerings, all in the framework of a total e-Contact Solution, including:

IP Globalnet was founded in February 1999, its customer base includes names like Bacob, Elsevier, KPN Telecom, Fortis, Tractebel, Reuters, Ericsson, Bayer, France Telecom, Belgacom France, ING, ABN-AMRO, Sabena, Belgium International Travel, 'De Bandt, Vanhecke, Lagae and Loesch', etc. IP Globalnet has its headquarters in Zaventem, Belgium as well as offices in The Netherlands, the United Kingdom, France and Germany. IP Globalnet employs around 370 people. For more news and information, please visit IP Globalnet at www.ip-globalnet.com.

About M-Tech

M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit: Hitachi-ID.com

P-Synch supports strong authentication as well as inexpensive question-and-answer profiles. This makes it suitable for both corporate use and e-Commerce deployment.

P-Synch synchronizes user passwords across all platforms and systems without installing any desktop software; enforces enterprise-wide password strength policies; allows authenticated users to reset their own forgotten passwords; allows support staff to reset passwords on every system, with no special administrative rights; and reduces support costs while improving network security.

M-Tech is currently developing a line of complementary products that will manage login IDs and directories. ID-Synch, a system for simplifying multi-system login management is currently available for beta testing.

For more information about P-Synch, visit Hitachi-ID.com/password-manager. For enquiries in Benelux, France and Germany contact IP Globalnet, Koen Helsen at tel. +(32-2) 723-18-11 or visit www.ip-globalnet.com.