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Support.com and M-Tech announce strategic alliance

Extended solution will increase ROI and end user productivity

Redwood City, CA
June 4, 2001

Support.com, Inc. (NASDAQ: SPRT), the leading provider of support infrastructure software, and M-Tech Mercury Information Technology Inc., the leading provider of total password management solutions, today announced a strategic alliance to deliver password management capabilities integrated into Support.com's support infrastructure. Support.com will integrate password management software powered by M-Tech's market leading P-Synch product into its core support infrastructure software offering.

"In today's challenging economic landscape, companies need technologies that reduce operating costs while improving the ability of their employees and customers to access critical information needed to work effectively. The ability to proactively resolve mundane, time-consuming technical tasks can significantly impact an organization's operating costs, and free staff to focus on real business initiatives," said Bruce Mowery, vice president of marketing at Support.com.

As an integrated component of Support.com's support infrastructure, P-Synch technology will benefit from Support.com's patented SmartIssue technology to automatically gather relevant information about a users system, environment and deliver personalized service as needed. With this personalized information, support specialists have the knowledge they need to quickly and effectively resolve problems and reduce escalations to the more expensive second level support personnel.

As part of the strategic alliance Support.com and M-Tech will deliver an interface between Support.com's support infrastructure and P-Synch, M-Tech's full-featured password management solution. This will enable companies to quickly deploy an integrated solution that extends Support.com's solution to deliver self-service password management capabilities with complete enterprise wide password synchronization, and assisted reset capabilities on more than 60 mission critical platforms. By implementing the full-featured P-Synch product, organizations can reduce password-related incidents to the support center by more than 85 percent.

"Password problems that prevent access to business systems is a common occurrence among millions of both experienced and novice users within an organization, which results in significant downtime and productivity loss. Password management solutions such as those developed by M-Tech, along with support automation technologies, like those offered by Support.com, can quickly resolve such problems and dramatically improve a company's bottom line," added Gideon Shoham, CEO of M-Tech.

About Support.com.

Support.com (Nasdaq: SPRT) is the leading provider of support infrastructure software essential for digital business. Corporate enterprises and service providers select Support.com because its unique software platform allows businesses to automate and personalize the support they provide to their customers, partners and employees, helping them reduce costs and drive user satisfaction. Fortune 1000 companies using Support.com's software include corporate enterprises like GE, Cisco Systems, Delta Air Lines, and Bear Stearns, plus OEMs and service providers like IBM, Sony and Excite@Home. A recognized technology leader, Support.com has received four patents including those for its DNA Probe(tm) and SmartIssue(tm) technologies. Support.com's headquarters are in Redwood City, California, with offices worldwide. For more information about Support.com, please visit the Company's Web site at www.support.com.

About M-Tech

M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit: Hitachi-ID.com

M-Tech is currently developing a line of complementary products that will manage login IDs and directories. ID-Synch, a system for simplifying multi-system login management is currently available for beta testing. For more information about P-Synch visit Hitachi-ID.com/password-manager.

Contacts:

Joi Deaser   Rita Manachi   Jamey Miles
Support.com   Text 100   M-Tech
650-556-8531   415-836-5990   1.403.233.0740
Joi@support.com   support.com@text100.com   jamey@Hitachi-ID.com

For more information about P-Synch, visit Hitachi-ID.com/password-manager.