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Support.com To Embed P-Synch technology into RapidReset Product

Calgary, Canada
June 28, 2001

M-Tech is pleased to announce that Support.com, Inc. (NASDAQ: SPRT), the leading provider of support infrastructure, has released RapidReset, embedding P-Synch technology.

As part of an OEM agreement between Support.com and M-Tech, Support.com has just released RapidReset, a password reset tool powered by M-Tech's P-Synch Total Password Management. RapidReset will be bundled with the Support.com Resolution Suite, and made available to all Support.com customers immediately.

Support.com conducted extensive assessments of password management tools to find a solution that would complement its Resolution Suite.

RapidReset will enable Support.com customers to quickly and easily resolve password problems via user self-service. This ensures timely user access to crucial I.T. resources, while increasing customer, partner and employee productivity. RapidReset will significantly reduce password-related incidents reported to the IT support center.

M-Tech's CEO, Mr. Gideon Shoham, said "P-Synch was found to be the most advanced password management system with the best benefits to users. customers who use RapidReset will get expanded functionality by purchasing the full P-Synch package -- either directly from M-Tech or through Support.com."

"Customers who have deployed RapidReset will be able to quickly upgrade to the full P-Synch product, and get password synchronization, extended platform support, RSA SecurID token integration and more." said Mr. Shoham. "This will reduce the incidence of password problems by up to 90%."

"A hallmark of our Resolution Suite is its ease of use and deployment. We needed those same qualities in a password management solution. P-Synch not only met those requirements, but also provided the scalability and multi-platform capabilities that our customers demand," stated Bruce Mowery, vice president of marketing at Support.com. "Fully integrated into our software platform, RapidReset powered by P-Synch shortens the distance between a password management problem and a quick solution."

About M-Tech

M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit: Hitachi-ID.com

About Support.com

Support.com (Nasdaq: SPRT) is the leading provider of support infrastructure software essential for digital business.

Corporate enterprises, PC and device manufacturers, ISVs, outsourcers and Internet service providers select Support.com because our enabling technologies and software platform allow them to automate and personalize support in ways never before possible. Our solution can add further strategic value by extending support outside the firewall to the customers, partners, and suppliers that our customers serve.

To find out more, contact Jamey Miles at 1.403.233.0740 or jamey@Hitachi-ID.com.

For more information about P-Synch, visit Hitachi-ID.com/password-manager. For more information about Support.com, visit www.support.com.