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September 27, 2001
Redwood City, CA, and Calgary, Canada

Case study to show how to raise productivity, cut support costs

Companies interested in cutting help desk calls by up to 80% are invited to participate in a web seminar sponsored by Mercury Information Technology Inc., the leading provider of total password management solutions, and, the leading provider of support infrastructure software.

The one-hour seminar, on October 2 at 11am PDT, will demonstrate how Support Automation is turning customer support into a competitive advantage.

Sybase will share a real life case study of how the password management solution they chose has significantly reduced reset calls to the help desk as well as streamlined call times.

Participants will also hear more about the end-to-end solution from experts at M-Tech and They will be shown how cutting edge technologies like self-service password reset can help to provide timely user access to crucial systems and increase user productivity while reducing the cost of support.

Follow these links to find out more:


Participants will also receive a copy of "Ten Rules of eSupport", which outlines strategies to increase customer support levels, reduce costs, and speed up the process of solving problems using Support Automation. They can also win a Sony digital camera.

About M-Tech

M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit:

About P-Synch

M-Tech's flagship product, P-Synch, is the leading password management solution. With millions of users in 400 organizations worldwide, P-Synch manages more passwords for more users on more systems than any other product on the market.

To find out more about P-Synch, visit