CN deploys P-Synch for 26,000 users
May 14, 2002
Password management software meets rail company's needs for reliable, multi-platform solution
M-Tech, Mercury Information Technology Inc., the industry leader in password management software technology, today announced that Canadian National Railway (CN) has licensed the P-Synch Total Password Management solution for 26,000 users to address its enterprise-wide, cross-platform password management requirements.
Key to the selection of P-Synch was the availability of
CN required a password management system for its diverse range of operating platforms. "P-Synch's advanced features will allow us to reduce the total number of password resets resolved at the Help Desk. Synchronization should reduce problems, and self-service will allow users to resolve problems on their own. This will free up help desk resources", said Linda Bomba, Project Manager.
CN is using a phased implementation approach. Phase I targeted those applications that generate frequent calls to the help desk to reset passwords Phase II will focus on those widely used applications which can capitalize on the synchronization feature of P-Synch thereby providing efficiency to the user community by reducing the time spent on personal password synchronization.
CN has also deployed P-Synch's interface with Peregrine's ServiceCenter to automatically create and close tickets after certain events happen on the P-Synch server. This interface automatically logs password resets and, technical problems. This eliminates redundant data entry, and quickly escalates technical problems to the appropriate IT staff.
CN, a leader in the North American rail industry, is the only railroad which crosses the continent east-west and north-south. Their integration with the Illinois Central in 1999 and their merger with the Wisconsin Central in 2001 has allowed them to provide shippers with more options and greater reach in the rapidly expanding market for north- south trade.
Canadian National Railway Company operates a network of approximately 18,000 route miles of track in Canada and the United States, generating revenues from the movement of a diversified and balanced portfolio of petroleum and chemicals, grain and fertilizers, coal, metals and minerals, forest products, intermodal and automotive. CN is the only transcontinental railroad in North America whose network spans Canada and mid- America, from the Atlantic and Pacific oceans to the Gulf of Mexico, serving the ports of Vancouver, Prince Rupert, B.C., Montreal, Halifax, New Orleans, and Mobile, Ala., and the key cities of Toronto, Buffalo, Chicago, Detroit, Duluth, Minn./Superior, Wisconsin, Green Bay, Wis., Minneapolis/St. Paul, Memphis, St. Louis, Jackson, Miss., with connections to all points in North America.
CN's 23,000 employees generate $5.7 billion Cdn in annual revenue. The company is investor owned. Its stock trades on the New York and Toronto stock exchanges. Corporate Headquarters are located in Montreal, Quebec.
M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit: Hitachi-ID.com