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STI Knowledge announces partnership with M-Tech

June 05, 2002
Atlanta, USA, and Calgary, Canada

P-Synch essential part of new platform of products

Just weeks after signing a partnership agreement, STI Knowledge and M-Tech have made their first co-sale, providing P-Synch, M-Tech's total password management solution, to a Fortune 500 technology company. P-Synch is part of the new STI Knowledge Center platform. An STI Knowledge Center™ provides Intelligent Customer Support™ by combining best of class technology, world-class certification and industry best practices to create a total business solution.

The Atlanta-based client was won over from a competitor in the password management arena after trying out P-Synch. Competitive advantages that helped close the deal, include (but are not limited to), rapid deployment, cross platform capabilities, no desktop software requirements, multi platform support and low services requirements.

M-Tech CEO, Mr. Gideon Shoham, said password problems that prevent access to business systems led to significant downtime and productivity loss for many organizations. "Password management solutions such as those developed by M-Tech, presented along with the knowledge and services of STI Knowledge, can quickly resolve such problems and dramatically improve a company's bottom line."

STI, a leader in support certification around the world, offers Knowledge Center and Help Desk outsourcing and insourcing, as well as consulting. STI's partnership with M- Tech as well as with Network Associates and Knowledge Management Software, makes a total business solution available through one vendor, a streamlined improvement over traditional methods of putting together support solutions in a piecemeal fashion.

STI Knowledge uses P-Synch for its own internal Knowledge Center -- an experience that has led STI's leadership to feel confident about making M-Tech's product part of its slate of offerings for a total business solution.

"We were already seeing the benefits of using P-Synch in our own internal Knowledge Center, so it made sense to make this product we're so pleased with available to our customers," says Cliff Oxford, CEO of STI Knowledge.

P-Synch is the leading enterprise password management solution. It reduces support costs, improves user productivity, and enhances network security using password synchronization, self-service and help desk reset for every platform.

About STI Knowledge

STI Knowledge, with operations in the U.S., Hong Kong, India, South Africa and Europe, specializes in help desk, call center and knowledge center certification, consulting and business solutions. Having certified and educated over 63% of the Fortune 500, STI Knowledge is committed to providing its customers worldwide with the tools to increase efficiency and productivity while driving revenue. STI Knowledge's customer base features more than half the Fortune 500, including Deutsche Bank, Yahoo, Polo Ralph Lauren, United Health Group, First American Financial, and Toshiba. Call the STI Knowledge Center at 800.280.2630 today or visit

For further information, please contact:

Stephanie Ramage
STI Knowledge
(770) 280-2639

About M-Tech

M-Tech is a computer security products company. The M-Tech identity management suite streamlines both password management and account provisioning, in addition to improving user self-service, and reducing user support costs. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager improve the security of network systems and lower their operating costs. The M-Tech client list includes top Fortune-500 companies such as Ford Motor Company, Sears Roebuck, AT&T Wireless, Bristol-Myers Squibb, and many more. For more information, please visit:

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324