News &  Events
Hitachi ID Facebook Page Hitachi ID Twitter Page Find us on Google+

M-Tech Identity Management Solutions Receives Remedy Validation

Leading Technology Companies Deliver an Integrated, Secure Help Desk Solution

Calgary, AB - June 23, 2003 - M-Tech Information Technology, Inc., the leading provider of identity management solutions, today announced that the company has completed re-validation within the Remedy® Technology Alliance Program. M-Tech has partnered with Remedy, a BMC Software company, for more than three years providing password management solutions.

The integration between M-Tech's password management solution, P-Synch, and Remedy's Action Request System® (AR System®) automatically updates existing call records when P-Synch is used by a help desk analyst, and automatically creates incident tickets in Help Desk to reflect user initiated events, such as password resets and successful or failed authentication. The integration allows organizations to respond quickly and efficiently to security events in which P-Synch is involved, and eliminates redundant data entry. Problem volumes can then be analyzed through normal Help Desk reporting regardless of the problem type or resolution method.

The integration is very flexible, allowing P-Synch to create new incident tickets and update or close existing tickets in AR System applications. It also supports creation of multiple tickets per incident, and relating them. For example, if a target system is unavailable, P-Synch can create both an infrastructure ticket and a user-facing problem ticket, and connect resolution of one to the other. The integration can address any Remedy form, so it is compatible with customized AR System applications.

"Bullet-proof security is an ongoing priority for Remedy customers", states Conrad Boyse, director of worldwide alliances for Remedy. "By renewing the Remedy validation, M-Tech and Remedy help organizations improve security while significantly increasing call center productivity. This means risk reduction for the organization, cost savings for the IT department, and customer satisfaction for help desk users."

M-Tech's partnership with Remedy is based on technical merit and customer demand. Remedy Technology Alliance Partners are companies with products that have been formally integrated with Remedy applications and its AR System platform.

About M-Tech Information Technology, Inc.

M-Tech is the leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months.

M-Tech's customers include Avon, Bank of America, Bristol-Myers Squibb, Cisco, eBay, Ford Motor Company, Intel, Kimberly-Clark Corporation, Merck MetLife, NCR Corporation, Pfizer, Pitney Bowes, Sears, Shell, Symantec, Wells Fargo and many more.. For more information on M-Tech and its products, please visit Hitachi-ID.com call 1.403.233.0740.

M-Tech Contact

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324
dawn_mallyon@Hitachi-ID.com