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Network Associates Enhances Magic Service Desk with Password Management Functionality

Industry-Leading Partnership with M-Tech Delivers Integrated Secure Password Reset and Management Solutions to Help Organizations Reduce IT Costs At the Service Desk

SANTA CLARA, Calif - June 30 /PRNewswire -First Call/ -- Network Associates (NYSE: NET), the leading provider of intrusion prevention solutions, today announced that it has partnered with M-Tech Information Technology, Inc., the leading provider of identity management solutions. Through this partnership, Magic Solutions customers will be offered M-Tech's P-Synch product, an integrated password management solution for the Magic Service Desk platform to enable customers to automatically reset outdated or forgotten passwords and reduce calls to the service desk.

Leveraging the existing power of Magic Service Desk's integrated suite of help desk solutions, M-Tech's P-Synch password management software will add another critical dimension to the automation of service management. According to industry analyst firm Gartner, as much as 40% of the total call volume at the IT service desk is related to password requests. The integrated P-Synch solution can solve as much as 80% of all password management issues.

Password management problems, such as forgotten passwords, can contribute to an unnecessary drain on IT resources and cause security problems. Often, users will write down their passwords in an identifiable location or use a password that is easy to guess, causing security risks. By integrating this business-critical technology at the help desk, Magic Service Desk customers can better manage their IT resources with the benefit of cost savings and improved security through password synchronization, self-service password reset and simplified help desk password reset.

"We are extremely excited to be working with Network Associates to help push the envelope of leading-edge service desk solutions that provide companies with business benefits including cost reduction and an increase in employee productivity," said Richard Darrell, vice president of channel sales at M-Tech. "By integrating the strength of P-Synch's highly effective password management tools with the comprehensive and flexible architecture of Magic Service Desk, customers will have the tools needed to resolve the lion's share of their end-users' password problems helping to result in cost savings to the organization."

Because Magic Service Desk is designed to fit the needs of businesses across all market segments and automate complex business processes including service management, the incorporation of password management software can help companies ensure that they are aligning their IT resources with the most important business-critical needs. With Magic's flexible architecture, the P-Synch solution can be quickly and easily integrated to customers' existing Magic Service Desk deployments, helping customers get the most from their investment and retaining a low cost of ownership for a core value center of their business.

"Working with M-Tech, the leader in identity management solutions, exemplifies Network Associates commitment to providing Magic customers with best-of-breed technology, and is a proof point to our continued leadership in delivering innovative service desk applications. Addressing the needs of password reset for customers is a critical step in maintaining our leadership role in the marketplace," said Jeff Honeycomb, president of Network Associates Magic Solutions division. "The Magic team is dedicated to working directly with our customers to deliver real business solutions helping them save time, money and lower their total cost of ownership for service desk solutions."

Magic Service Desk integrated with M-Tech's P-Synch solution is available today through Network Associates' various sales channels. For additional information on the solution, please visit or call 800-966-2442.

M-Tech is the leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months.

M-Tech's customers include Avon, Bank of America, Bristol-Myers Squibb, Cisco, eBay, Ford Motor Company, Intel, Kimberly-Clark Corporation, Merck MetLife, NCR Corporation, Pfizer, Pitney Bowes, Sears, Shell, Symantec, Wells Fargo and many more.. For more information on M-Tech and its products, please visit or call 1.403.233.0740.

Magic Solutions, a division of Network Associates, is the leading provider of browser-based service management solutions. Magic Solutions provides integrated, process-oriented e-business support solutions for organizations across the enterprise to deliver the highest levels of service and great efficiency. Magic Solutions products are based on a zero-footprint client deployment, which delivers the highest levels of service with the most cost efficient business model. The Magic Solutions suite of products includes Magic Service Desk; Magic Change and Configuration Management, Magic Client Services; Magic Self Service Desk, HelpDesk IQ Magic Business Automation; Magic Management Center; Zero Administration Client (ZAC); Remote Desktop 32; Event Orchestrator, MagiCall Computer Telephony Integration, and Magic Systems Management Server Viewer. For more information about Magic Solutions, please visit

With headquarters in Santa Clara, Calif., Network Associates, Inc. is the leading provider of intrusion prevention solutions. Network Associates is comprised of three product groups: McAfee Security, delivering world-class anti-virus and security products; Sniffer Technologies, a leader in network availability and network protection; and Magic Solutions, a leader in innovative service management solutions. For more information, Network Associates can be reached at 972-963-8000.

NOTE: Network Associates, McAfee, Sniffer, Magic Solutions, Magic Service Desk, Zero Administration Client, ZAC, Remote Desktop 32 and Event Orchestrator are registered trademarks or trademarks of Network Associates, Inc. and/or its affiliates in the United States and other countries. Sniffer(R) brand products are made only by Network Associates, Inc. All other registered and unregistered trademarks in this document are the sole property of their respective owners.