News &  Events
Hitachi ID Facebook Page Hitachi ID Twitter Page Find us on Google+

M-Tech and ServiceWare Announce Strategic Partnership

Leading Technology Companies Partner to Deliver Solutions to Increase Productivity and Reduce Costs

Calgary, AB - August 5, 2003 - M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced a strategic partnership with ServiceWare Technologies, Inc. (OTCBB: SVCW), a leading provider of Web-based knowledge management solutions for customer service and support.

M-Tech and ServiceWare's solutions are designed to assist enterprise help desks reduce call volume through self-service and expedite call resolution. Together, M-Tech and ServiceWare are able to offer customers solutions that are designed to increase productivity, drive down costs, and deliver a rapid return on investment.

ServiceWare's knowledge-enabled problem resolution software, powered by the Cognitive Processor, a patented self-learning search technology, empowers organizations to capture intellectual capital, develop and manage a robust knowledge base, and effectively answer inquiries via Web self-service or agent assisted support.

M-Tech enables organizations to streamline the user access and password management processes with its two solutions, ID-Synch and P-Synch. ID-Synch and P-Synch are used by many of the top Fortune and global enterprise organizations around the world to increase productivity, reduce costs, increase customer satisfaction and enhance corporate security. Millions of users worldwide are utilizing M-Tech's solutions today.

"Password management is one of the key issues within today's complex IT environments. By partnering with leading support vendors, such as M-Tech, we are able to provide our help desk customers with value-added solutions to reduce repeat password reset incidents, while enhancing agent productivity," said Kent Heyman, CEO of ServiceWare Technologies, Inc.

"In today's market, organizations are looking for vendors that are stable, viable and reliable. Our partnership with ServiceWare brings together two organizations that are well-known for their strength, strong commitment to customer satisfaction and leading-edge technologies," said Gideon Shoham, M-Tech's President and Chief Executive Officer. "We look forward to working closely with ServiceWare to deliver to our customers the solutions they need to improve efficiencies and drive down operating costs."

About ServiceWare Technologies, Inc.

ServiceWare is a leading provider of Web-based knowledge management solutions for customer service and support. ServiceWare software empowers organizations to deliver superior service while reducing support costs. Powered by ServiceWare's Cognitive Processor, a patented self-learning search technology, ServiceWare Enterprise and ServiceWare Express enable businesses to develop and manage a repository of knowledge to effectively answer inquiries over the Web and in the call center. Leading organizations have implemented ServiceWare software including EDS, H&R Block, AT&T Wireless, Cingular Wireless, Fifth Third Bancorp, Green Mountain Energy, Reuters, Stream International, and QUALCOMM. Learn more today by visiting www.serviceware.com or call 1.800.572.5748. Outside North America call our international office at +(44) 01280 826345.

About M-Tech Information Technology, Inc.

M-Tech is a leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months.

M-Tech's customers include Avon, Bank of America, Bristol-Myers Squibb, Cisco, eBay, Ford Motor Company, Intel, Kimberly-Clark Corporation, Merck MetLife, NCR Corporation, Pfizer, Pitney Bowes, Sears, Shell, Symantec, Wells Fargo and many more.. For more information on M-Tech and its products, please visit Hitachi-ID.com or call 1.403.233.0740.

M-Tech Contact

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324
dawn_mallyon@Hitachi-ID.com

ServiceWare Contacts
Media Relations:
Jessica Jordan
ServiceWare Technologies, Inc.
412.826.1014 x1413
jjordan@serviceware.com

Investor Relations:
MKR Group, LLC
Charles MEssman, Todd Kehrli
626.395.9500