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Control-F1 and M-Tech Announce Strategic Business Partnership

Leading Technology Companies Partner to Deliver Enterprise Solutions that Reduce Costs and Increase Efficiencies

Calgary, Alberta - August 20, 2003 - M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced a strategic business partnership with Control-F1, the leading provider of eSupport software. Control-F1 and rawOLDMTECH's solutions combine to deliver customer solutions that reduce the costs of technical support, increase user productivity and enhance customer satisfaction.

Control-F1 uniquely powers online technical support by providing a solution that connects enterprise organizations with their customers via the Internet. Control-F1's premier solution, CF1-LIVE!, combines a comprehensive set of collaboration, diagnostic, repair, and support automation tools. Support organizations powered with CF1-LIVE! Recognize significant cost savings and unprecedented increases in customer satisfaction levels.

M-Tech enables organizations to streamline the user access and password management processes with its two solutions, ID-Synch and P-Synch. ID-Synch and P-Synch are used by enterprise-scale organizations worldwide to increase productivity, reduce security and password administration costs, increase customer satisfaction and improve network security. Millions of users worldwide use M-Tech solutions today.

"Our customers demand solutions to reduce their IT support and administration costs, and to improve user service. M-Tech solutions provide these benefits for security management processes, and we partner with vendors such as Control-F1 to offer our customers similar benefits for other IT processes," said Gideon Shoham, M-Tech CEO.

"M-Tech's vision of customer support is aligned with Control-F1's. Combining the strengths of our organizations will demonstrate to all of our customers the commitment we have to empower enterprise support operations with the ability to deliver exceptional service," states Geoff Thompson, Control-F1's CEO.

About Control-F1

Control-F1 is a leading eSupport software company, providing powerful support solutions for the enterprise. CF1-LIVE! is used to deliver live and automated technical support remotely. Enterprise organizations use CF1-LIVE! to streamline their support operation for customers, partners, and employees. Cost reduction, improved corporate productivity, enhanced support operation efficiency, increased customer acquisition and retention, as well as greater revenue potential are the benefits of Control-F1's products and services. Control-F1's customers include AIG, Alberta Government, Blue Cross Blue Shield, Gateway, Hummingbird, IBM, Indiana University, MetLife, Novell, Ricoh, Siemens, South Carolina Department of Health and Human Services, TELUS Communications, Unisys, Wipro, and more. For additional information, please visit

About M-Tech Information Technology, Inc.

M-Tech is a leading provider of identity management solutions. M-Tech's solutions streamline both password and access management processes, giving organizations a quick ROI and improved security. M-Tech's product suite has a wide range of licensed users ranging from mid-sized companies to global enterprise installations with hundreds of thousands of users. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months.

M-Tech's customers include Avon, Bank of America, Bristol-Myers Squibb, Cisco, eBay, Ford Motor Company, Intel, Kimberly-Clark Corporation, Merck MetLife, NCR Corporation, Pfizer, Pitney Bowes, Sears, Shell, Symantec, Wells Fargo and many more.. For more information on M-Tech and its products, please visit or call 1.403.233.0740.

M-Tech Contact

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324

Control-F1 Contact
Emily Collins