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newScale and M-Tech Forge Partnership to Provide Comprehensive Identity Management Solutions

Partnership Offers Customers Integrated User Provisioning and Service Delivery Management to Enhance Security and Reduce Costs

FOSTER CITY, Calif., and CALGARY, Alberta - February 9, 2004 - newScale Inc., the market leader in service delivery management software solutions, and M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced the integration of M-Tech's ID-Synch user provisioning solution with newScale RequestCenter service delivery software. This combined offering delivers the industry's first end-to-end solution for identity management and automated service delivery -- ensuring enterprise security compliance, reducing administrative costs, and empowering employees through self-service.

The user account management process has grown increasingly complex, resulting in greater security risk and an excessive administrative workload. A growing number of IT systems -- combined with continued restructuring and staff turnover -- make it difficult to manage user access to IT applications and other network resources. Corporate IT organizations must find ways to authorize appropriate user access quickly and efficiently, while at the same time protect information assets from unauthorized access and misuse.

According to Gartner, Inc., Five Business Drivers of Identity and Access Management, Roberta Witty, October 31, 2003, "Disabling terminated users' access immediately following their termination results in reduced exposure for enterprises. With no facility that identifies user accounts enterprisewide, it is 99 percent probable that one will be missed. This account may allow a disgruntled employee or hacker to breach the enterprise's security."

M-Tech's ID-Synch automates tasks associated with account provisioning and access management tasks by consolidating the creation, modification, and deletion of user accounts across multiple applications and enterprise systems. newScale RequestCenter provides personalized online catalogs for employees to request internal services and check fulfillment status, together with solutions for service teams to create service offerings, manage service level agreements, and drive efficiency across the service delivery process.

The combination of newScale RequestCenter and M-Tech's ID-Synch enables companies to automate identity provisioning and streamline service delivery for a broad range of employee service requests - including access to IT systems and the myriad of services associated with employee hiring and termination processes. By delivering automated activation and deactivation of information and systems access based on a user's role in the company, organizations can lower administrative costs, improve turnaround time for user access requests, and strengthen enterprise security.

"Identity management has become a strategic imperative. The integration of user provisioning solutions with newScale RequestCenter provides our customers with a complete solution for automated access management and more responsive service delivery" said Rodrigo Flores, chief technology officer at newScale. "Together, M-Tech and newScale can help Global 2000 corporations ensure that governance practices are effectively applied to protect enterprise assets - while streamlining fulfillment processes to achieve cost containment."

"In today's economic environment, enterprises demand cost-cutting measures and greater efficiency," said Robert Miller, vice president of marketing at M-Tech. "We are pleased to offer an integrated solution for identity provisioning and service delivery management together with newScale. By incorporating self-service access management with other employee service requests, our customers can reduce administrative costs, ensure compliance with established security policies, and improve turnaround time for user access requests."

About M-Tech Information Technology, Inc.

M-Tech is a leading provider of identity management solutions for the enterprise. The M-Tech Identity Management Suite combines ID-Synch for user provisioning, P-Synch for password management, ID-Access for self-service resource access and Hitachi ID Automated Discovery for account clean-up and reconciliation. Combined, these products offer a comprehensive identity management solution for mid-sized organizations to global enterprises. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months.

M-Tech's customers include Avon, Bank of America, Bristol-Myers Squibb, Cisco, eBay, Ford Motor Company, Intel, Kimberly-Clark Corporation, Merck MetLife, NCR Corporation, Pfizer, Pitney Bowes, Sears, Shell, Symantec, Wells Fargo and many more.. For more information on M-Tech and its products, please visit or call 1.403.233.0740.

About newScale, Inc.

newScale, Inc. is the leader in service delivery management software that enables Global 2000 companies to run internal service organizations like a business by automating service ordering, managing service delivery and tracking delivery performance across internal and external service providers. Services might include upgrading a laptop, setting up a new server, hosting an application, or the myriad of services required before a new employee can start work. newScale's Global 2000 customers, including AIG (American International Group), AT&T Wireless, Hitachi Global Storage Technologies, HP, ING Insurance and Starbucks Corporation, are realizing bottom line savings, increased employee productivity and improved internal customer satisfaction. For more information, please visit the newScale Web site at or call +1 650-403-7700.

M-Tech Contact

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324

newScale Contact
Christina Armstrong
Connecting Point Communications

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