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New Professional Services Program Launched by M-Tech

M-Tech's Clients to Realize Increased User Acceptance Rates with Adoption Maximizer Program

Calgary, AB - May 10, 2004 - M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced the availability of a new professional services program to support customers in gaining additional value with their identity management deployments. The M-Tech Adoption Maximizer Program (Hitachi ID Adoption Maximizer) is designed to streamline user adoption projects and ensure organizations reach a positive ROI on their identity management investment sooner.

The Adoption Maximizer Program has been created to provide organizational stakeholders with access to proven methodologies for boosting user participation and registration. The program will assist customers to:

This multi-faceted program is based on M-Tech's eight years of experience in helping enterprise clients successfully deploy IdM solutions across global organizations and heterogeneous environments.

The Hitachi ID Adoption Maximizer program begins with a discovery phase to assess customer needs and objectives. After the environment has been precisely mapped, a design phase is conducted in which the client's business processes, end-user communications and enrollment incentive programs are created. The phase draws on M-Tech's extensive library of pre-built templates and guiding tutorials for faster results. The final phase is implemented with regular user communication and measuring of adoption metrics to understand exactly how the adoption roll-out is progressing. The benefits of the Hitachi ID Adoption Maximizer program will be realized by stakeholders tasked with insuring the success of their identity management project and by end-users directly by receiving a smooth, positive enrollment experience.

"M-Tech's experience with hundreds of enterprise identity management deployments has been collected and packaged within this program," said Meir Nawy, director of professional services at M-Tech. "These are proven practices based on past knowledge that will allow organizations to reach a goal of 80% - 90% adoption in under 90 days."

"The M-Tech customer service group has been of tremendous assistance to us with our identity management rollout," commented Daniel Goodacre, Senior Systems Engineer with National Nuclear Security Administration. "The experience contained within their support group has made our deployment a very smooth and easy process."

The Adoption Maximizer Program is available now through the M-Tech professional services group. Customers can find additional information on this program through the M-Tech website at Hitachi-ID.com/services/admax.html or call 1.403.233.0740.

About M-Tech Information Technology, Inc.

M-Tech is a leading provider of identity management solutions for the enterprise. The M-Tech Identity Management Suite combines ID-Synch for user provisioning, P-Synch for password management, ID-Access for self-service resource access and Hitachi ID Automated Discovery for account clean-up and reconciliation. Combined, these products offer a comprehensive identity management solution for mid-sized organizations to global enterprises. M-Tech is the only identity management software vendor to consistently prove an ROI in three to six months.

M-Tech's customers include Avon, Bank of America, Bristol-Myers Squibb, Cisco, eBay, Ford Motor Company, Intel, Kimberly-Clark Corporation, Merck MetLife, NCR Corporation, Pfizer, Pitney Bowes, Sears, Shell, Symantec, Wells Fargo and many more.. For more information on M-Tech and its products, please visit Hitachi-ID.com or call 1.403.233.0740.

M-Tech Contact

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324
dawn_mallyon@Hitachi-ID.com

©2004 Hitachi ID Systems, Inc. All rights reserved. Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Identity Manager are trademarks of Hitachi ID Systems, Inc. in the United States, Canada, and all other countries. All other marks, symbols and trademarks are the property of their respective owners.