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Idan Shoham, M-Tech's CTO to Speak On "Expanding Automated Help-Desk Services for User and Access Administration" At HDI 2006

HDI 2006 to Take Place March 19-22, 2006 in Nashville, TN

Calgary, AB - March 20, 2006 -M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced that Idan Shoham, M-Tech's CTO, and Jeffrey Heck of Millennium Consulting Partners will be featured speakers at the Help Desk Institute Annual Conference and Expo, HDI 2006. This conference is the world's leading event for the customer service, help desk and technical support industry, which will be held March 19-22, 2006, at the Gaylord Opryland Resort in Nashville, TN. The speaking engagement will take place on Tuesday, March 21st at 10:45am.

This session will focus on how support organizations, which already leverage automation to manage simple issues such as password resets and knowledge management, can move up the value chain to deliver identity management services. Such a move benefits the whole organization, and provides business justification for continued operation and growth of an IT support team.

Idan and Jeffrey will introduce the components and function of an enterprise identity management infrastructure, identify benefits and address challenges associated with deploying such a system. They will lay out a cost-benefit financial model for enterprise-scale identity management software implementation project and discuss how to manage an IDM deployment in a manner that minimizes risk, cost and delivery timeline.

About The HDI Conference

This HDI event will offer a comprehensive conference program focusing on today's critical issues, while providing a vision of the future of the customer service and support industry. The expo hall will feature the latest tools, technologies and services from more than 100 exhibitors. Attendees will get an inside look at leading internal and external customer support centers.

For more information about HDI 2006, visit Please visit M-Tech at Booth #624.

About Help Desk Institute

Founded in 1989, HDI is the world's largest membership association for help desk and support center professionals. HDI leads and promotes help desk and customer support professionals by empowering its members through access to timely and valuable industry information, encouraging member collaboration, and establishing open standard, globally recognized certification and training programs. HDI is member focused and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the HDI association network. HDI has over 7,500 members worldwide and more than 50 active U.S. chapters, 90% of the Fortune 500 are members of HDI. For more information visit

About M-Tech Information Technology, Inc.

Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions. Hitachi ID software helps almost 1000 organizations with over 12 million combined users meet security, internal control, regulatory compliance, IT cost reduction and user service objectives.

Hitachi ID Management Suite includes Identity Manager, Password Manager and Privileged Access Manager These products manage identities, entitlements and authentication factors across both on-premise and SaaS applications in the cloud.

Industry analyst Ovum Consulting recently recognized Hitachi ID Systems as an enterprise identity and access management powerhouse, citing the company's robust technology and exemplary customer support. Ovum “believes that Hitachi ID's focus on reducing the administrative and helpdesk burden and the company's focus on bottom-up IAM reflects the way in which organizations operate.”

For more information about Hitachi ID Systems and its products, please visit or call 1.403.233.0740.

M-Tech Contact

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324

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