M-Tech Announces Product Validation with BMC Software
Integration between the M-Tech Identity Management Suite and BMC Help Desk Solutions is a Winning Combination
Calgary, AB - March 28, 2006 -M-Tech Information Technology, Inc., a leading provider of identity management solutions, today announced completion of product validation with BMC. M-Tech's identity management products integrate with BMC's products, including BMC Magic Service Desk and BMC Remedy Action Request System. These integrations were tested and validated by Quality Partners, an independent third-party.
The integration automatically creates, updates and closes help desk trouble tickets to reflect password management and identity management events. The integration also includes functionality of the M-Tech Identity Management Suite to create, modify and remove login IDs on the AR System and Magic Service Desk. Finally, security request forms developed natively in the AR System and Magic Service Desk can be connected to the M-Tech Identity Management Suite, to automatically provision, modify or deactivate user objects on any system on the network.
Examples of customers using the integrated solutions include: Rogers Shared Services, Consolidated Communication, Microcell, and St. Johns Health. A summary of the available integrations can be accessed by clicking here.
"Working with the BMC Technology Alliance Program is important for joint clients as integration between M-Tech's solutions and BMC Remedy AR System and Magic Service Desk automatically updates existing call records when P-Synch or ID-Synch are used by a help desk operator to automatically create call records from self-service events," says Jamey Miles, M-Tech VP of Business Development. "Providing this integration not only saves clients time and money, but ensures accurate help desk reporting," adds Miles.
About M-Tech Information Technology, Inc.
Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions. Hitachi ID software helps almost 1000 organizations with over 12 million combined users meet security, internal control, regulatory compliance, IT cost reduction and user service objectives.
Hitachi ID Management Suite includes Identity Manager http://Hitachi-ID.com/identity-manager/, Password Manager http://Hitachi-ID.com/password-manager/ and Privileged Access Manager http://Hitachi-ID.com/privileged-access-manager/. These products manage identities, entitlements and authentication factors across both on-premise and SaaS applications in the cloud.
Industry analyst Ovum Consulting recently recognized Hitachi ID Systems as an enterprise identity and access management powerhouse, citing the company's robust technology and exemplary customer support. Ovum “believes that Hitachi ID's focus on reducing the administrative and helpdesk burden and the company's focus on bottom-up IAM reflects the way in which organizations operate.”
For more information about Hitachi ID Systems and its products, please visit http://Hitachi-ID.com/ or call 1.403.233.0740.
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324
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