BMC Software Service Desk Express Now offers Hitachi ID Password Manager as a Standard Tool to All its Customers
Calgary, Canada -- January 15, 2009 -- Hitachi ID Systems, Inc. announced today the company has entered into an agreement with BMC Software, Inc. to integrate and offer Hitachi ID Password Manager,as a standard component of BMC's Service Desk Express, part of BMC's Business Service Management platform.
“This alliance allows current and future BMC Service Desk customers to take advantage of Password Manager's ability to easily manage strong passwords and other authentication factors,” says Gideon Shoham, CEO of Hitachi ID Systems.
The integration between Password Manager and Service Desk Express will eliminate time consuming manual processes, streamline the password problem resolution, tighten security and provide management with effective call and problem statistics. The software will automatically generate help-desk tickets and update user incident call records through user self service events.
“Password Manager is a natural fit with Service Desk Express as help-desks handle a high volume of password-related calls,” says Greg Myers, product line director at BMC Software. “The integration of Hitachi ID Systems software into our offering helps reduce IT support costs, increase user productivity and strengthen corporate security.”
Password Manager features include password synchronization, self-service password reset, token management, biometric enrollment, certificate management and more.
Hitachi, Ltd. (NYSE: HIT / TSE: 6501), headquartered in Tokyo, Japan, is a leading global technology company, with approximately 384,000 employees worldwide. Fiscal 2006 (ended March 31, 2007) consolidated revenues totaled 10,247 billion yen (.8 billion). The company offers a wide range of systems, products and services in market sectors, including information systems, electronic devices, power and industrial systems, consumer products, materials and financial services. For more information on Hitachi, please visit the company's website at http://www.Hitachi.com.
About Hitachi ID Systems
Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions. Hitachi ID software helps almost 1000 organizations with over 12 million combined users meet security, internal control, regulatory compliance, IT cost reduction and user service objectives.
Hitachi ID Identity and Access Management Suite includes Identity Manager http://Hitachi-ID.com/identity-manager/, Password Manager http://Hitachi-ID.com/password-manager/ and Privileged Access Manager http://Hitachi-ID.com/privileged-access-manager/. These products manage identities, entitlements and authentication factors across both on-premise and SaaS applications in the cloud.
Industry analyst Ovum Consulting recently recognized Hitachi ID Systems as an enterprise identity and access management powerhouse, citing the company's robust technology and exemplary customer support. Ovum “believes that Hitachi ID's focus on reducing the administrative and helpdesk burden and the company's focus on bottom-up IAM reflects the way in which organizations operate.”
For more information about Hitachi ID Systems and its products, please visit http://Hitachi-ID.com/ or call 1.403.233.0740.
Hitachi ID Systems Contact
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324