Calgary, Canada -- February 9, 2010 -- Hitachi ID Systems is pleased to announce expanded support hours, to better assist European customers.

“We are committed to growing our business globally, and are experiencing significant growth from European-headquartered customers in particular,” says Gideon Shoham, CEO. To better support these customers, Hitachi ID Systems is expanding technical support hours to overlap with business hours in European countries.

“This expansion will better serve our European customers, who won't have to wait for the North American business day to begin before they can get technical assistance,” says Zvjezdan Patz, Support Manager.

New support hours, effective immediately, are:

8:00 AM -- 1:00 AM
9:00 AM -- 2:00 AM
1:00 AM -- 8:00 PM

Customers should continue to contact Hitachi ID Systems technical support at:


About Hitachi ID Systems

Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions. Hitachi ID software helps almost 1000 organizations with over 12 million combined users meet security, internal control, regulatory compliance, IT cost reduction and user service objectives.

Hitachi ID Identity and Access Management Suite includes Hitachi ID Identity Manager, Hitachi ID Password Manager and Hitachi ID Privileged Access Manager These products manage identities, entitlements and authentication factors across both on-premises and SaaS applications in the cloud.

Industry analyst Ovum Consulting recently recognized Hitachi ID Systems as an enterprise identity and access management powerhouse, citing the company's robust technology and exemplary customer support. Ovum “believes that Hitachi ID's focus on reducing the administrative and helpdesk burden and the company's focus on bottom-up IAM reflects the way in which organizations operate.”

For more information about Hitachi ID Systems and its products, please visit or call 1.403.233.0740.

Hitachi ID Systems Contact

Dawn Mallyon
VP Marketing
Hitachi ID Systems, Inc.
500, 1401 1st Street S.E
Calgary, AB T2G 2J3
1.403.233.0740 ext. 324