First assessment of Hitachi ID Identity and Access Management Suite by Ovum for the IAM Decision Matrix earns an 'Impressive' review

February 1, 2011 – Calgary, Canada – In a recent report published by Ovum Consulting, Hitachi ID Systems, a leading developer of identity and access management solutions, is ranked highly among much larger competitors. In particular, the industry analyst firm cited Hitachi ID's robust technology and exemplary customer support as reasons that organizations should consider solutions from Hitachi ID Systems.

In the report, “Decision Matrix: Selecting an Identity and Access Management Vendor,” Ovum identified key capabilities of identity management vendors and products, to help organizations select the most appropriate solutions. Decision factors included technology, reputation, market presence and customer service.

The Ovum report included coverage of Hitachi ID, as well as a number of larger IAM vendors. While larger vendors, such as IBM, CA, Novell and Oracle, have larger market share, Ovum recommended Hitachi ID as a 'vendor to consider' based on both an extensive and well integrated solution set and excellent customer service.

According to the report: “Hitachi ID has been the surprise find of this research exercise, and in the Customer Sentiment dimension the vendor leaves its much larger peers far behind. There is no Customer Sentiment dimension in which the vendor is not represented as a leader, which is truly remarkable.”

“Also, with regard to the four factors that collectively represent satisfaction with the quality of service and support, Hitachi ID scores much higher than its peers. In the Customer Support and Service Levels dimensions, Hitachi ID's performance has been truly stellar.”

The report also states that: “Although there are many factors in play, it is no surprise that Hitachi, with one of the most well-integrated and organically developed suites, achieves the highest rankings across multiple Customer Sentiment dimensions.” “We pride ourselves on providing organically developed, high quality solutions and the best customer service,” said Gideon Shoham, CEO of Hitachi ID Systems. “This report validates our approach of focusing on customer needs and best ROI first and foremost.”

Hitachi ID Systems recently reaffirmed its commitment to customer success by appointing Scott Whiffin to the new position of Vice President, Solution Delivery. In this position, Whiffin's primary objective is to maximize the number of successful solution deployments and to minimize deployment time and cost for customers.

A copy of the Decision Matrix is available here

About Hitachi ID Systems, Inc.

Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions. Hitachi ID software helps almost 1000 organizations with over 12 million combined users meet security, internal control, regulatory compliance, IT cost reduction and user service objectives.

Hitachi ID Identity and Access Management Suite includes Hitachi ID Identity Manager, Hitachi ID Password Manager and Hitachi ID Privileged Access Manager These products manage identities, entitlements and authentication factors across both on-premises and SaaS applications in the cloud.

Industry analyst Ovum Consulting recently recognized Hitachi ID Systems as an enterprise identity and access management powerhouse, citing the company's robust technology and exemplary customer support. Ovum “believes that Hitachi ID's focus on reducing the administrative and helpdesk burden and the company's focus on bottom-up IAM reflects the way in which organizations operate.”

For more information about Hitachi ID Systems and its products, please visit or call 1.403.233.0740.

About Ovum

Ovum provides clients with independent and objective analysis that enables them to make better business and technology decisions. Our research draws upon over 400,000 interviews a year with business and technology, telecoms and sourcing decision-makers, giving Ovum and our clients unparalleled insight not only into business requirements but also the technology that organizations must support. Ovum is part of the Datamonitor group (

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