Achieves 100 percent adoption for internal users within six months
May 10, 2011 -- Calgary, Canada - Hitachi ID Systems, a developer of identity and access management (IAM) solutions, has made available for download from its website a case study on how the Depository Trust & Clearing Corporation (DTCC) automated its password management processes using Hitachi ID Identity Management software.
DTCC was experiencing a high volume of password management calls to its IT help desk from more than 3,800 internal and 80,000 external users. The organization sought a way to streamline customer service, evaluating a range of vendors and products, ultimately settling on Hitachi ID Password Manager (HIPM).
DTCC, through its subsidiaries, provides clearing, settlement and information services for equities, corporate and municipal bonds, government and mortgage-backed securities, money market instruments and over-the-counter derivatives. In addition, DTCC is a leading processor of mutual funds and insurance transactions, linking funds and carriers with their distribution networks.
“Our main drivers are typically cost, efficiency and security,” said Adam Bryan, DTCC managing director. “As an industry 'utility' that operates with an at-cost business model, we are constantly seeking new efficiencies on all levels that will drive down cost for our users while, at the same time, enhances the level of security required for an organization that plays such a critical role in the financial marketplace.”
Hitachi ID Identity and Access Management Suite helps organizations manage the user lifecycle, including access provisioning, compliance, passwords and other authentication factors more effectively, which reduces IT support cost, increases productivity and enhances security. The Hitachi ID Password Manager module features include password synchronization, self-service reset, token management, security question enrolment, biometric enrolment, PKI certificate management and more. The recently release version 7.1.0 of Hitachi ID Password Manager is the first solution on the market to enable mobile users with corporate laptops that use cached domain credentials to access self-service password reset, right from their locked-out login screen. This capability, called Self Service Anywhere allows access to password reset and smart-card PIN reset from home, a hotel room and even a public WiFi hot spot or aircard.
The Hitachi ID solution was initially rolled out to the internal user population over a period of six months. Well supported by internal marketing and the inclusion of login screen on workstations, the application enjoyed a 100 percent adoption rate by the end of those first six months.
Since deploying HIPM, DTCC has seen a reduction of over 25 percent in calls to their internal and external IT help desks. This has enabled DTCC to reassign four of 12 support staff to other, more productive, customer service functions.
“Whenever we eliminate [manual processes] or allow client self service, we reduce our security exposure and risks,” Bryan recently told CSO Magazine in an interview about the selection and deployment of the Hitachi ID application.
To download the full case study, please visit https://Hitachi-ID.com/cgi-bin/emaildoc?document=case_study_dtcc.pdf.
About Hitachi ID Systems, Inc.
Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions. Hitachi ID software helps almost 1000 organizations with over 12 million combined users meet security, internal control, regulatory compliance, IT cost reduction and user service objectives.
Hitachi ID Identity and Access Management Suite includes Hitachi ID Identity Manager https://Hitachi-ID.com/identity-manager/, Hitachi ID Password Manager https://Hitachi-ID.com/password-manager/ and Hitachi ID Privileged Access Manager https://Hitachi-ID.com/privileged-access-manager/. These products manage identities, entitlements and authentication factors across both on-premises and SaaS applications in the cloud.
Industry analyst Ovum Consulting recently recognized Hitachi ID Systems as an enterprise identity and access management powerhouse, citing the company's robust technology and exemplary customer support. Ovum “believes that Hitachi ID's focus on reducing the administrative and helpdesk burden and the company's focus on bottom-up IAM reflects the way in which organizations operate.”
For more information about Hitachi ID Systems and its products, please visit https://Hitachi-ID.com/ or call 1.403.233.0740.
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