One of the challenges that many organizations face when they first start an access certification project is the realization that they have unreliable and/or incomplete data mapping each user to his direct manager. This can impede certification of users by their managers, since the system cannot route certification requests to the appropriate people.
Hitachi ID Org Manager -- a solution for constructing and maintaining OrgChart data, addresses this challenge. Org Manager is included with every Hitachi ID Access Certifier and Hitachi ID Identity Manager license, at no additional charge. It is also available separately for organizations that wish to address the org-data problem but are not ready to tackle access certification or user provisioning.
In many organizations, data connecting users to their managers is incomplete and/or outdated. This can make it difficult to deploy identity management automation, which may depend on the relationship between users and their managers to automate authorization, escalation and certification processes.
Org Manager helps organizations to construct and maintain complete and accurate data mapping every user to their immediate manager.
Org Manager constructs and updates OrgChart data with:
- Automated invitations to managers:
Managers are automatically invited to review and update a list of their direct reports. Managers can:
- Attach users with no known manager to their list.
- Transfer users to other managers.
- Request that users who report to other managers be transferred to them.
- Flag users who have been terminated.
- Identify the subordinates who are managers as well (i.e., have their own subordinates).
- Electronic signatures:
Org Manager requires managers to sign off on their list of subordinates. Signatures act as evidence that a manager has completed their review and made any required corrections.
- Top-down OrgChart construction:
Once a manager has signed off on their list of subordinates, lower-level managers are automatically invited to perform the same review of their own list of subordinates.
- Escalation and reminders:
Managers who fail to respond to an invitation from Org Manager to review their list of subordinates are automatically sent reminders. After N reminders, an alternate user is invited to act in update the original manager's list.
- HR and Directory integrations:
Org Manager can import OrgChart data from an LDAP directory, from Active Directory or from an HR system, such as SAP HR or PeopleSoft. When managers sign off on updated lists of subordinates, these can be written back to AD or LDAP.
Org Manager includes a variety of built-in reports, that are used to answer questions such as:
- Who reports to user X?
- Who does user Y report to?
Org Manager is an enabling technology -- helping organizations to cost-effectively construct and maintain OrgChart data, which can be subsequently be used to automate identity management processes such as change authorization, approvals escalation and access certification.