Technical Support Analyst
This position is to join our team of experts who help application administrators at our customers (medium to large organizations world-wide) configure, manage and troubleshoot their Hitachi ID Systems solutions.
You probably already know a lot, but will have to learn much more before you can start helping our customers. New hires into this position go through a multi-month, intensive education and apprenticeship program. Our customers are smart -- so you have to be smarter, because they will call you for help.
Once trained, you will provide technical support to our customers' application administrators via phone, e-mail, WebEx and VPN. Customer inquiries may be challenging -- covering web services, directories, networks, Windows, Unix/Linux, databases, midrange and even mainframe systems. You will respond to 2--6 customer issues per day and focus on customer satisfaction, not call volume.
Initially your focus will be on supporting existing customers, but as you learn more, your career path will be into the consulting group that implements new solutions and assists prospective customers with pre-sales evaluations.
You are a multi-talented IT expert and want to work with others who are just as skilled as you are. You have experience with a wide range of systems and platforms and always want to learn more. Your background may be as a system administrator, but is well rounded, not limited to just one product or platform. You always want to learn more.
Specifically, successful candidates must have:
Hitachi ID Systems is an equal opportunity employer.
Edmonton, Alberta, Canada
Send a resume by e-mail to jobs@Hitachi-ID.com. Be sure to include both "Job ID 998-11" and "Technical Support Analyst - Edmonton" in the subject line. For technical positions, the resume must be either ASCII text or in PDF format. For other positions, MS-Word is also acceptable.
Qualified applicants will be contacted and screened in a 15 minute preliminary telephone interview. This may be followed by a technical test (up to 4 hours) and in-person interview.