Technical Support Analyst


Job ID:

998-11

Position summary:

This position joins our team of analysts who help application administrators at our customers (medium to large organizations world-wide) configure, manage and troubleshoot their Hitachi ID Systems solutions.

  • Initial 1 or 2 week training at head office in Calgary.
  • Work from home position, with visit to Calgary one day per week (or one week per month).
  • Business-related home expenses paid (phone, internet, travel).

Responsibilities:

You will provide technical support to our customers' application administrators via phone, e-mail, WebEx and VPN. Customer inquiries may be challenging -- covering web services, directories, networks, Windows, Unix/Linux, databases, midrange and even mainframe systems. You will respond to 2--6 customer issues per day and focus on customer satisfaction, not call volume.

Qualifications:

You are an IT analyst and want to work with others who are just as skilled as you are. You have experience with a wide range of systems and platforms and always want to learn more. Your background may be a system administrator in a similar position where you were not limited to just one product or platform. You always want to learn more.

Specifically, successful candidates must have:

  • 3+ years of full-time system administration or similar IT experience.
  • Strong verbal and written communication skills.
  • Ability to configure and manage most of the following systems:
    • Windows servers
    • Unix/Linux systems
    • IIS or Apache (including writing HTML, CSS)
    • Active Directory or LDAP
    • MSSQL, Oracle or MySQL (including writing SQL queries)
    • Networks (IP routing, TCP filters)
  • Ability to write short programs or scripts in at least one programming or scripting language.

Compensation/
benefits:

  • Competitive salary.
  • Extensive health benefits paid by the employer.
  • RRSP and bonus plans.
  • Paid vacation.
  • Flexible work hours.
  • Informal and rewarding hi tech team work environment.
  • Be part of a growing, stable company with a great reputation.

Hitachi ID Systems is an equal opportunity employer. Together we succeed.

Location:

Edmonton, Alberta, Canada

To apply:

Send a resume by e-mail to jobs@Hitachi-ID.com. Be sure to include both "Job ID 998-11" and "Technical Support Analyst - Edmonton" in the subject line. For technical positions, the resume must be either ASCII text or in PDF format. For other positions, MS-Word is also acceptable.

Qualified applicants will be contacted and screened in a 15 minute preliminary telephone interview. This may be followed by a technical test (up to 4 hours) and in-person interview.

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