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Job opening - Technical Support Analyst

Technical Support Analyst

Job ID:

998-11

Position summary:

This position is to join our team of experts who help application administrators at our customers (medium to large organizations world-wide) configure, manage and troubleshoot their Hitachi ID Systems solutions.

  • Initial 1 or 2 week training at head office in Calgary.
  • Work from home position, with visit to Calgary one day per week (or one week per month).
  • Business-related home expenses paid (phone, internet, travel).

Responsibilities:

You probably already know a lot, but will have to learn much more before you can start helping our customers. New hires into this position go through a multi-month, intensive education and apprenticeship program. Our customers are smart -- so you have to be smarter, because they will call you for help.

Once trained, you will provide technical support to our customers' application administrators via phone, e-mail, WebEx and VPN. Customer inquiries may be challenging -- covering web services, directories, networks, Windows, Unix/Linux, databases, midrange and even mainframe systems. You will respond to 2--6 customer issues per day and focus on customer satisfaction, not call volume.

Initially your focus will be on supporting existing customers, but as you learn more, your career path will be into the consulting group that implements new solutions and assists prospective customers with pre-sales evaluations.

Qualifications:

You are a multi-talented IT expert and want to work with others who are just as skilled as you are. You have experience with a wide range of systems and platforms and always want to learn more. Your background may be as a system administrator, but is well rounded, not limited to just one product or platform. You always want to learn more.

Specifically, successful candidates must have:

  • 3+ years of full-time system administration or similar IT experience.
  • Strong verbal and written communication skills.
  • Ability to configure and manage:
    • Windows servers
    • Unix/Linux systems
    • IIS or Apache (including writing HTML, CSS)
    • Active Directory or LDAP
    • MSSQL, Oracle or MySQL (including writing SQL queries)
    • Networks (IP routing, TCP filters)
  • Ability to write short programs or scripts in at least one programming or scripting language.

Compensation/
benefits:

  • Competitive pay.
  • Extensive medical, dental and vision care plan paid by the employer.
  • RRSP plan with matching employer contributions.
  • Initially 3 weeks of paid annual vacation (4 weeks at 5 years, 5 weeks at 10, 6 weeks at 15).
  • Great work environment - informal, social committee, centrally located offices.
  • Challenging work with many learning opportunities.
  • Opportunities for career development.

Hitachi ID Systems is an equal opportunity employer.

Location:

Edmonton, Canada

To apply:

Send a resume by e-mail to jobs@Hitachi-ID.com. Be sure to include both "Job ID 998-11" and "Technical Support Analyst - Edmonton" in the subject line. For technical positions, the resume must be either ASCII text or in PDF format. For other positions, MS-Word is also acceptable.

Qualified applicants will be contacted and screened in a 15 minute preliminary telephone interview. This may be followed by a technical test (up to 4 hours) and in-person interview.

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