Career Opportunities
Note: this position is still open, as of Tuesday, February 07, 2012 .
Customer Care Specialist - Montreal
Job ID: 999-64
About the Company:
Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions. Hitachi ID software helps almost 1000 organizations with over 12 million combined users meet security, internal control, regulatory compliance, IT cost reduction and user service objectives.
Hitachi ID Management Suite includes Identity Manager http://Hitachi-ID.com/identity-manager/, Password Manager http://Hitachi-ID.com/password-manager/ and Privileged Access Manager http://Hitachi-ID.com/privileged-access-manager/. These products manage identities, entitlements and authentication factors across both on-premise and SaaS applications in the cloud.
Industry analyst Ovum Consulting recently recognized Hitachi ID Systems as an enterprise identity and access management powerhouse, citing the company's robust technology and exemplary customer support. Ovum “believes that Hitachi ID's focus on reducing the administrative and helpdesk burden and the company's focus on bottom-up IAM reflects the way in which organizations operate.”
For more information about Hitachi ID Systems and its products, please visit http://Hitachi-ID.com/ or call 1.403.233.0740.
Position summary:
Your job is to reach out to existing customers, to see how they are using our products, to validate their contact information and to identify new opportunities.
Responsibilities:
- Call and e-mail existing Hitachi ID Systems customers to:
- Gauge customer satisfaction.
- Collect information about how and how well customers are using Hitachi ID Systems products.
- Get feedback about products and services, such as suggestions for new features.
- Check and update contact information.
- Identify new decision makers within each customer organization.
- Pass information about new opportunities to the sales team (i.e., this is not a sales job).
- Consolidate customer feedback to develop:
- "Best case" and "worst case" metrics.
- Industry trends.
- An analysis of new opportunities.
- Strategies for improving products and services.
This position leads to a career path in the sales, marketing or professional services departments at Hitachi ID Systems (your choice).
Qualifications:
The successful candidate should have:
- Strong oral and written communication skills.
- A desire to spend time with customers, discussing their successes and challenges.
- A passion for learning -- as you will have to learn about our products, our business processes, our customers' needs and more.
- The ability to develop a business case for investing in new technology.
- A functional understanding of information technology (i.e., what it does, how it's used -- not necessarily how to implement or deploy it.)
- A B.A. or B.Sc. degree is preferred.
Preferred locations:
Montreal, QC (Canada)
Selection process:
Qualified candidates will be contacted within two weeks.
To Apply:
Send a resume by e-mail to jobs@Hitachi-ID.com. Be sure to include both "Job ID 999-64" and "Customer Care Specialist - Montreal" in the subject line. For technical positions, the resume must be either ASCII text or in PDF format. For other positions, MS-Word is also acceptable.
