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Job opening - IAM Solutions Engineer

IAM Solutions Engineer

Job ID:

999-76

Position summary:

This is a hybrid and very technical role, including pre-sales support (demos, POCs), customer tele-support (respond to and resolve customer questions and problems) and solution implementation. Hitachi ID Systems software automates business processes and includes a wide range of integrations, from client devices (PCs, BYOD), through servers, applications, web infrastructure, directories, even VPNs, telephony systems and mainframes.

Responsibilities:
  • Technical support for existing customers:

    You probably already know a lot, but will have to learn much more before you can start helping our customers. New hires into this position go through a multi-month, intensive education and apprenticeship program. Our customers are smart -- so you have to be smarter, because they will call you for help.

    Once trained, you will provide technical support to our customers' application administrators via phone, e-mail, WebEx and VPN. Customer inquiries may be challenging -- covering web services, directories, networks, Windows, Unix/Linux, databases, midrange and even mainframe systems. You will respond to 2--6 customer issues per day and focus on customer satisfaction, not call volume.

    Initially your focus will be on supporting existing customers, but as you learn more, your career path will be into the consulting group that implements new solutions and assists prospective customers with pre-sales evaluations.

  • Implementing solutions in customer environments:

    Specific responsibilities include discovering and codifying business policies (as script logic or on-screen policies); implementing integrations with pre-existing systems and applications; mapping data between systems and automating data flows; modifying HTML+CSS+JS user interfaces; reviewing product usability; unit, regression and stress tests; migrations from one product version or one integration to the next and more.

  • Pre-sales support:
    Assisting Hitachi ID Systems account managers and channel partners in demonstrating Hitachi ID Systems software to potential customers and deploying our solutions into proof of concept environments.
Qualifications:

You are an experienced IT expert interested in deploying complex solutions in enterprise scale environments. You have a broad range of technical and organizational skills and want to work with others who are just as smart as you are. You have experience with a wide range of systems and platforms and always want to learn more. You always want to learn more.

Given the multiple and complex integrations, this position requires extensive hands-on skills. Interactions with many customer-side stake-holders calls for clear, effective communication.

Specifically, successful candidates must have:

  • 5+ years of full-time work experience managing enterprise-scale systems and/or implementing complex applications.
  • Strong verbal and written communication skills.
  • Ability to configure and manage:
    • Windows servers
    • Unix/Linux systems
    • IIS or Apache (including writing HTML, CSS)
    • Active Directory or LDAP
    • MSSQL, Oracle or MySQL (including writing SQL queries)
    • Networks (IP routing, TCP filters)
  • Ability to write complex scripts (Python, PowerShell, etc.) to codify business logic and automate system management tasks.

Frequent travel within the Eurozone will be required.

Compensation/
benefits:
  • Competitive pay.
  • Extensive medical, dental and vision care plan paid by the employer.
  • RRSP plan with matching employer contributions.
  • 3 weeks of paid annual vacation (4 weeks at 5 years, 5 weeks at 10).
  • Great work environment - informal, social committee, centrally located offices.
  • Challenging work with many learning opportunities.
  • Opportunities for career development within our company.

Hitachi ID Systems is an equal opportunity employer.

Location:

Eurozone, Amsterdam preferred but not required

To apply:

Send a resume by e-mail to jobs@Hitachi-ID.com. Be sure to include both "Job ID 999-76" and "IAM Solutions Engineer - Eurozone" in the subject line. For technical positions, the resume must be either ASCII text or in PDF format. For other positions, MS-Word is also acceptable.

Qualified applicants will be contacted and screened in a 15 minute preliminary telephone interview. This may be followed by a technical test (up to 4 hours) via WebEx and more detailed interview (phone or in-person, depending on location).

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