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Sybase / Hitachi ID Password Manager Case Study

Sybase was a growing company with more than 7,000 employees in 79 locations worldwide. A growing IT infrastructure meant that employees had to remember many passwords, each for a different system or application. Employees responded to the password explosion by avoiding password changes and by forgetting their own passwords often -- creating a high help desk call volume.

Managing employee passwords was becoming a significant problem for Sybase, with rising support costs, compromised security and lost productivity.

IT management at Sybase was tasked with lowering IT support costs. An analysis of help desk call volumes showed that password resets consumed the largest potion of help desk staff time.

At the same time, employees were responding to password complexity by choosing simple passwords, by writing down their passwords and by avoiding password changes. This compromised corporate security.

To address these problems, Sybase had to find a password management solution that would integrate with its many existing systems and applications.

"If we address all the objectives for this project, we would be successful," stated Bruce MacDonald, IT Project Manager, Global Infrastructure at Sybase. "Tackling this issue immediately would reduce our risk in the future and allow our helpdesk to refocus their attention on strategic initiatives, rather than routine break/fix work."

About Hitachi ID Systems, Inc.

Hitachi ID Systems delivers access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 500 companies to secure access to systems in the enterprise and in the cloud.

With fully integrated and user friendly solutions and an exceptionally experienced team, customer service and satisfaction remains Hitachi ID's number one priority. The scalable product architecture delivers excellent management and governance of user access for global enterprises, while a pragmatic design minimizes total cost of ownership and makes the solution affordable for mid-sized organizations.

Hitachi ID's solutions enable organizations to effectively manage every aspect of the user lifecycle. The Suite includes Hitachi ID Identity Manager, Hitachi ID Access Certifier, Hitachi ID Password Manager, Hitachi ID Privileged Password Manager and Hitachi ID Group Manager.

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