Knowledge workers are increasingly mobile, and frequently have to connect to internal I.T. resources from outside the enterprise network.

Mobile users must manage passwords both on their own notebook computers and on networked systems.

Managing passwords for mobile users is more challenging than managing passwords to network-attached users. Unique technical problems include managing local passwords on thousands of devices, coping with cached credentials and supporting mobile users who forgot their initial sign-on password.

This document describes how Hitachi ID Password Manager addresses the technical challenges of managing passwords for mobile users.

The remainder of this document is organized into sections that describe challenges specific to managing passwords for mobile users, and how Hitachi ID Password Manager addresses each problem.

  • Managing local passwords
    Managing local passwords using a network-attached password management system.
  • When users forget their initial password
    Providing self-service assistance to users who forget their initial password, including both network-attached and off-line users.
  • When users forget their remote-access password
    Providing self-service assistance to off-site users who forgot or disabled the password they use to connect to the network.
  • Conclusions
    A summary of the challenges of password management for mobile users, and of Hitachi ID Password Manager solutions.
  • References
    Relevant reference material on the Internet.

About Hitachi ID Systems, Inc.

Hitachi ID Systems delivers access governance and identity administration solutions to organizations globally. Hitachi ID solutions are used by Fortune 500 companies to secure access to systems in the enterprise and in the cloud.

With fully integrated and user friendly solutions and an exceptionally experienced team, customer service and satisfaction remains Hitachi ID's number one priority. The scalable product architecture delivers excellent management and governance of user access for global enterprises, while a pragmatic design minimizes total cost of ownership and makes the solution affordable for mid-sized organizations.

Hitachi ID's solutions enable organizations to effectively manage every aspect of the user lifecycle. The Suite includes Hitachi ID Identity Manager, Hitachi ID Access Certifier, Hitachi ID Password Manager, Hitachi ID Privileged Password Manager and Hitachi ID Group Manager.

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