Definition of Access Channel
Users may access the functions of an Identity Management System using several possible user interaction Access Channels. These include a web interface, a client/server interface (client GUI), login with a special account (e.g., a secure kiosk account), using e-mail, or with a telephone, through an IVR system.
For most functions of an Identity Management System, web and e-mail access are appropriate. For self-service password reset, other access channels may be required, because the functionality is required before a user can connect to the network or open a web browser.