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Hitachi ID Systems Customer Case Studies

Sybase

Sybase

Sybase was a growing company with more than 7,000 employees in 79 locations worldwide. A growing IT infrastructure meant that employees had to remember many passwords, each for a different system or application. Employees responded to the password explosion by avoiding password changes and by forgetting their own passwords often -- creating a high help desk call volume...

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Financial Institution

Anonymous

The bank has a large, mobile and rapidly growing workforce which was generating tens of thousands of password reset calls monthly. This help desk call volume was growing rapidly. Unabated, this growth would have required the bank to hire many help desk staff and acquire larger facilities to house them....

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Cessna

Cessna

Supporting over 7,500 employees and 5 major corporate applications, Cessna's IT help desk was inundated with password reset calls. To address this, a password management system was required - to reduce problem frequency and push problem resolution to a self-service model.

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Eastern Illinois University

Eastern Illinois University

Eastern Illinois University faced pressure to reduce call volume to the campus help desk and decrease problem resolution time. "Our users have a high dependence on our IT infrastructure," said Brian Murphy, Director of Information Services. "It is important that we keep them up and running at all times...."

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Semiconductor Manufacturer

Anonymous

Securing intellectual property and keeping plans confidential is crucial to success in the semiconductor industry. Chip design and fabrication companies must protect their own data, adhere to contractual obligations to protect customer and partner data and must comply with legislative requirements regarding corporate governance and privacy protection....

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The Depository Trust & Clearing Corporation (DTCC)

The Depository Trust & Clearing Corporation (DTCC)

“Our main drivers are typically cost, efficiency and security,” says Adam Bryan, DTCC Managing Director. “As an industry 'utility' that operates with an at-cost business model, we are constantly seeking new efficiencies on all levels that will drive down cost for our users while, at the same time, enhance the level of security required for an organization that plays such a critical role in the financial marketplace.”

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The American Museum of Natural History

The American Museum of Natural History

The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions. Since its founding in 1869, the Museum has advanced its global mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition. The Museum is renowned for its exhibitions and scientific collections, which serve as a field guide to the entire planet and present a panorama of the world's cultures.

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