The remainder of this paper is organized as follows:
Background describing why password resets are a significant cost problem for large ISPs.
A general description of the Password Manager password management system.
A specific description of how Password Manager is relevant to customer support in a large ISP.
Specific design and deployment problems raised in an ISP environment, with many users, large support volume, and little or no opportunity for user training.
A network architecture to leverage Password Manager for password management in an ISP environment.
A cost recovery model for effective password management in an ISP environment.
Summary of the above discussion, and a call to action: deploy password management quickly in order to recoup maximum value.