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Browse Resources - Hitachi ID Group Manager

Users do not generally understand security infrastructure. While they may be able to identify a network UNC which they need to access (e.g., because someone they are working with put a file there and told them where to get it), they generally have no idea why they cannot access that UNC, or how to go about getting access.

A consequence of this is that whenever users need new rights, they call the help desk complaining about an "access denied" error. This call is typically escalated to a security team, which:

This is a long, complicated process that solves a rather simple business need: get users the rights they need, when they need them..

Hitachi ID Group Manager replaces this process with self-service. Users can find the network resource they are having trouble with using the Group Manager web UI. Note that users do not search for groups -- they search for UNCs, as shown here:


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Select appropriate group

Using the web UI, the user sees which groups have what access rigths to the folder in question and selects the appropriate group / authorizer combination.