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Hitachi ID Group Manager Business Case

The Challenge: Managing Thousands of AD Security Groups

In many organizations, there are more Active Directory groups than there are users. Management of membership in these groups can be a major problem:

  • There is a high volume of change requests and
  • Users are unfamiliar with groups and instead call the help desk complaining about "access denied" errors.

Group membership management is time consuming:

  • Help desk calls are escalated to a security team.
  • Security analysts must:
    • Locate the object which a user tried to access.
    • Find a group with suitable privileges.
    • Locate the group's owner and ask for permission to add the user.

The Solution: Self-service Group Management with Hitachi ID Group Manager

Group Manager improves security by ensuring that changes to membership in security groups are properly authorized before being implemented.

Group Manager reduces the cost of IT support by moving requests and authorization for changes to group membership out of IT, to the community of business users.

Group Manager streamlines service delivery regarding the management of membership in security groups by making it easier for users to submit clear and appropriate change requests and automatically routing those requests to the right authorizers. This makes the request process painless and the approvals process fast.

Read More:

  • Features:
    Self-service requests and authorization for AD group membership.
  • Business Case:
    Improved user service and lower IT cost through effective management of user access to shares and folders.
  • Screen Shots:
    Snapshots of the Group Manager web interface.
  • Screen Recordings:
    Videos of the Group Manager interface.
  • Slide Decks:
    Slide presentations that discuss how Group Manager works.
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