Hitachi ID Group Manager Business Case
The Challenge: Managing Thousands of AD Security Groups
In many organizations, there are more Active Directory groups than
there are users. Management of membership in these groups can be a
- There is a high volume of change requests and
- Users are unfamiliar with groups and instead call the help
desk complaining about "access denied" errors.
Group membership management is time consuming:
- Help desk calls are escalated to a security team.
- Security analysts must:
- Locate the object which a user tried to access.
- Find a group with suitable privileges.
- Locate the group's owner and ask for permission to add the user.
The Solution: Self-service Group Management with Hitachi ID Group Manager
Group Manager improves security by ensuring that changes to
membership in security groups are properly authorized before
Group Manager reduces the cost of IT support by moving requests
and authorization for changes to group membership out of IT,
to the community of business users.
Group Manager streamlines service delivery regarding the management
of membership in security groups by making it easier for users to
submit clear and appropriate change requests and automatically routing
those requests to the right authorizers. This makes the request
process painless and the approvals process fast.
Self-service requests and authorization for AD group membership.
- Business Case:
Improved user service and lower IT cost through effective management of user access to shares and folders.
- Screen Shots:
Snapshots of the Group Manager web interface.
- Screen Recordings:
Videos of the Group Manager interface.
- Slide Decks:
Slide presentations that discuss how Group Manager works.