Hitachi ID Group Manager has an open architecture and can be integrated with the full spectrum of existing IT infrastructure:
Over 189 events can trigger e-mails to users, administrators, the help desk and more. This includes requests to register, requests for change authorization and "thank you" notes. The same events can also trigger automatic creation or tickets in a problem management system.
E-mail integration is primarily used to invite users to act and notify users of events that pertain to their profile or their authority.
The same events that can cause Group Manager to send an e-mail to a user or a security officer can also trigger automatic creation, update or closure of a ticket in any of more than 17 incident management / help desk applications.
Group Manager can authenticate users (requester, authorizers, security administrators) using hardware tokens, smart cards or software PKI certificates. Group Manager can also provision user objects and provision physical devices on these platforms.