- How to request a change?
- Who must approve the change?
- When will the change be completed?
- Too many passwords.
- Too many login prompts.
- Onboarding, deactivation across many apps is challenging.
- More apps all the time!
- What data is trustworthy and what is obsolete?
- Not notified of new-hires/terminations on time.
- Hard to interpret end user requests.
- Who can request, who should authorize changes?
- What entitlements are appropriate for each user?
- The problems increase as scope grows from internal to external.