Problems Due To Complexity

Security / Internal Controls

• Orphan accounts (no owner).
• Dormant accounts (unused).
• Segregation of duties (fraud risk).
• Inconsistent, unreliable approvals.
• Stale, inappropriate rights.

IT Support

• Volume of change requests.
• Ambiguous problem descriptions.

Audit

• Difficult to audit (who has what?).
• No history (how did they get it?).
• Weak link between accounts and human owners.
• Weak link between entitlements and business need.

User Service

• Obscure change request forms.
• Slow approvals, service fulfillment.
• Language barrier between IT and business users.