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Problems Due To Complexity
Security / Internal Controls
Orphan accounts (no owner).
Dormant accounts (unused).
Segregation of duties (fraud risk).
Inconsistent, unreliable approvals.
Stale, inappropriate rights.
Volume of change requests.
Ambiguous problem descriptions.
Difficult to audit (who has what?).
No history (how did they get it?).
Weak link between accounts and human owners.
Weak link between entitlements and business need.
Obscure change request forms.
Slow approvals, service fulfillment.
Language barrier between IT and business users.