Challenges

Solutions

  • Requesting access is complex:
    • Where is the request form?
    • What access rights do I need?
    • How do I fill this in?
    • Who do I send it to, for approval?

  • Complexity creates frustration.

  • Auto-assign access when possible.
  • Simplify request forms.
  • Intercept "access denied" errors:
    • Navigate lead users to appropriate request forms.

  • Compare entitlements:
    • Help requesters select entitlements.
    • Compare recipient, model user rights.
    • Select from a small set of differences.

  • Automatically assign authorizers based on policy.