- Requesting access is complex:
- Where is the request form?
- What access rights do I need?
- How do I fill this in?
- Who do I send it to, for approval?
- Complexity creates frustration.
- Auto-assign access when possible.
- Simplify request forms.
- Intercept "access denied" errors:
- Navigate lead users to appropriate request forms.
- Compare entitlements:
- Help requesters select entitlements.
- Compare recipient, model user rights.
- Select from a small set of differences.
- Automatically assign authorizers based on policy.