• Workflow invites stake-holders to participate in processes:
    • Approve or reject a request.
    • Review entitlements and recertify or remediate.
    • Fulfill an approved request.
    • Extensible. e.g., audit cases.

  • Stake-holders are invited based on policy:
    • No flow-charts or diagrams required.
    • Process is simple, transparent and secure.
    • Routing may be based on relationships, resource ownership, risk.

  • The process is robust, even when people aren't:
    • Invite N participants, accept response from M (M<N).
    • Simultaneous invitations by default (sequential made sense for paper forms).
    • Automatically send reminders.
    • Escalate (e.g., to manager) if unresponsive.
    • Check out-of-office message, pre-emptively escalate.
    • Accessible from smart phone, not just PC.