Engaging users
Accessibility: password reset
|
OK |
Publish a web UI. |
Locked-out or mobile users can't get to it! |
|
Good |
Secure kiosk account -- login as "help" with no password to launch kiosk-style UI from login prompt. |
Users need to know to do this. |
|
Very good |
Add an "I forgot" button to the login screen. |
Available when needed. |
|
Excellent |
Modify login error messages to link to SSPR. |
Harder to miss. |
|
Good |
Enable SSPR via telephone at the help desk phone number. |
Some users like to call or need to fix their VPN. |
|
Excellent |
Enable SSPR over temporary VPN for mobile users. |
Password reset for cached credentials is hard! |



