Pitfalls to avoid

Web-only user interface

It's easy to offer password reset from a web browser and it's hard to extend this service to the login prompt.

  • About 40% of password problems are due to users who cannot sign into their workstation. ROI is severely impacted if this problem is not automated!
  • A smaller number of problems is due to mobile users who are locked out, but the impact on users is very expensive!
  • It is essential to provide SSPR to locked out users, via telephone, secure kiosk account, GINA service or Credential Provider.
  • In many organizations, it is even more important to provide SSPR to users who are away from the office.