01. Maximizing Value
02. Economics of self-service
      03. Cost/savings timeline
      04. User productivity
      05. Maximizing return
06. Engaging users
      07. Critical to success
      08. Awareness: user enrollment
      09. Accessibility: password reset
      10. Willingness: motivate users to comply
11. Best practices
      12. Engage users
      13. Make it hard to miss
      14. User awareness and education
      15. Incentives and dis-incentives
      16. Control invitations
17. Pitfalls to avoid
      18. Just SSPR for AD via web
      19. Expecting users to volunteer
      20. Password reset but no synchronization
      21. Web-only user interface
22. Effective project management
      23. Clear objectives
      24. Measure cost savings
25. Realistic goals
26. Summary