Self Service Password Reset

Problem

Solution

  • Some users continue to forget passwords or trigger lockouts.
  • These users still call the help desk.
  • High call volume is expensive.

  • Self-service password reset enables users to authenticate themselves with something else (a token, biometric, personal questions, etc.) and reset their own password(s).
  • Hitachi ID Password Manager SSPR allows these users to resolve their own problems:
    • This lowers help desk call volume.
    • User service is available 24x7.
    • Accessible via web browser, phone or from the login prompt.