- Some users continue to forget passwords or trigger lockouts.
- These users still call the help desk.
- High call volume is expensive.
- Self-service password reset enables users to authenticate
themselves with something else (a token, biometric,
personal questions, etc.) and reset their own password(s).
- Hitachi ID Password Manager SSPR allows these users to resolve their own problems:
- This lowers help desk call volume.
- User service is available 24x7.
- Accessible via web browser, phone or from the login prompt.