- Even with synchronization and self-service password reset,
some users continue to call the help desk.
- These calls can take 5-15 minutes to resolve and
cost $25 -- $35.
- Assisted password reset shortens password-related support calls.
- One process and UI handles everything:
- Authenticate the analyst.
- Authenticate the caller.
- Reset multiple passwords.
- Clear lockouts.
- Create/close a support incident (ticket).
- Reduce call duration to about 1 minutes.
- Lower incident cost.