Help desk analysts may:

  • Either see, or be required to type answers to caller-authenticating questions.
  • Either reset passwords, or reset-and-expire passwords.
  • Enable or disable caller access to Hitachi ID Password Manager self-service.
  • Be granted the ability to:
    • See or edit answers to security questions.
    • See or edit login ID profiles data.
    • Manage SecurID tokens.