RSA SecurID Token Management

Problem

Solution

Users with RSA SecurID tokens forget their PINs, lose their tokens, require clock synchronization, etc. These issues generate help desk calls.

Users can clear, synchronize or reset their token PINs; synchronize their token clocks; enable/disable their tokens or get emergency access passcodes using the Hitachi ID Password Manager self service token management feature. In addition, HiPM can authenticate users by validating a current RSA SecurID token pass-codes against the RSA server.