All work is delivered on a fixed-price, fixed-deliverables basis. The "meter" is never running.

Phases, milestones:

Hitachi ID recommends breaking up long projects into phases of 1--3 months. Work is reviewed and payment is due when milestones are met.

Open assignment:

Each phase may be undertaken by Hitachi ID, the customer, a systems integrator or a combination of the participants.


Template documents and sample business logic are used to expedite work.

Customer portal:

A self-service portal supports discovery, client/partner/vendor interaction, document distribution and more.