Problems Due To Complexity

Security / Internal Controls

  • Sticky notes.
  • Guessable passwords.
  • Social engineering the help desk.

IT Support Cost

  • High call volume.
  • #1 incident type.
  • Staffing for peak load.


  • Is authentication reliable?
  • What users are triggering lockouts?
  • Who can or did reset whose password?

User Service

  • Too many passwords.
  • Too many login prompts.
  • Frequent login problems.