A simple rule that illustrates cost savings from each Hitachi ID Password Manager feature:
Feature
Impact
Net help desk workload reduction
Password synch:
Eliminates 50% of problems.
50%
Self-service reset:
Reduces call volume by 50%.
75%
Assisted reset:
Shortens call duration by 50%.
87%
Scenario
Net workload reduction
Conservative estimate:
50/50/50
Optimized deployment:
80/60/60
96%
SSPR only, no synch.:
0/60/60
80%
