Challenge

  • Self service requires security questions.
  • No pre-existing data.
  • New users all the time.
  • Users ignore mass e-mails asking them to enroll.

Solution

  • Automatically managed enrollment system.


Process

  • Create new profiles for users added to the directory or HR.
  • Invite users with incomplete profiles to answer questions.
  • Can also ask for personal e-mail, mobile number, etc.
  • Nag users who don't comply.
  • Throttle invitations: which days, invitations/day, frequency/user.