- Self service depends on non-password credentials:
- Security questions.
- Mobile phone number.
- Personal e-mail address.
- App on smart phone.
- This data rarely exists prior to deployment.
- New hires must enroll too.
- ROI depends on user adoption:
- Users tend to ignore invitations.
- Identify users with incomplete profiles.
- Invite them to sign up.
Send reminders with increasing urgency:
- Open browser at login time.
- Forced enrollment (full screen, locked browser.)
- Throttle invitations:
- Per user (e.g., once a week).
- Overall (e.g., 500/day).