• Users have trouble logging in:
    • Forget their password.
    • Trigger an intruder lockout.

  • User context can complicate assistance:
    • Pre-boot? No OS yet!
    • Login screen? How to navigate to self-service?
    • Off-site? Locally cached password.


  • Pre-boot:
    • Smart phone app or voice call to access service.
    • Encrypted drive unlock.

  • Windows login screen:
    • Credential Provider extends the Windows login UI.
    • Smart phone app or voice call.
    • Secure kiosk account if client software is a problem.

  • VPN integration:
    • Update locally cached password for off-site users.