- Users have trouble logging in:
- Forget their password.
- Trigger an intruder lockout.
- User context can complicate assistance:
- Pre-boot? No OS yet!
- Login screen? How to navigate to self-service?
- Off-site? Locally cached password.
- Smart phone app or voice call to access service.
- Encrypted drive unlock.
- Windows login screen:
- Credential Provider extends the Windows login UI.
- Smart phone app or voice call.
- Secure kiosk account if client software is a problem.
- VPN integration:
- Update locally cached password for off-site users.