Challenge

  • Users forget or locked out of Windows login screen.
  • Cannot launch a browser to access self-service.
  • Neighbour's PC? Maybe nobody around.

Solution

  • Password reset accessible from Windows login screen.


Process

  • Credential Provider deployed locally.
  • Domain-level "help" account (no password) also an option.
  • User can click "I forgot my password" link or tile.
  • Temporarily convert PC into password reset Intranet "kiosk."