An investment in identity and access management processes and infrastructure is normally supported by cost savings, improved productivity and stronger security:

Cost savings



Reassign staff out of the help desk or user administration group.

Help new users start work sooner and eliminate delays experienced by users who have problems or need changes.

Clean up entitlements, enforce security policies and create audit logs. Comply with SOX, GLB, HIPAA, etc.

Any business case should be supported by metrics:

  • Current state.
  • Desired outcome.