Supporting Metrics

Metrics: User Provisioning

Cost savings

Productivity

Security

  • Number of user add / change / deactivate operations per month?
  • Cost and duration of each operation?
  • Number of user administration staff?

  • Number of different forms used to request new / changed access?
  • Average time spent by users making requests (find the form, fill it out, send it to the right people, etc.)?
  • IT SLA to fulfill valid, authorized requests?

  • SLA to terminate access for ex-employees? Ex-contractors?

Example targets:

  • Reduce onboarding time from 3 days to 3 hours.
  • Reduce admin FTEs from 6 to 2.
  • Terminate access within 1 hour of departure.