For users

For IT support

  • How to request a change?
  • Who must approve the change?
  • When will the change be completed?
  • Too many passwords.
  • Too many login prompts.

  • Onboarding, deactivation across many apps is challenging.
  • More apps all the time!
  • What data is trustworthy and what is obsolete?
  • Not notified of new-hires/terminations on time.
  • Hard to interpret end user requests.
  • Who can request, who should authorize changes?
  • What entitlements are appropriate for each user?
  • The problems increase as scope grows from internal to external.